JD: RPA UI Path L2 Support
Years of Exp: 4 to 7 years
Location: Chennai/Bangalore
Must-Have:
Administrate the live environment daily
Ensure network connections and stability, maintain PCs that are dedicated to robots
Run processes, analyse process logs
Manage live technical environments on day-to-day basis
Ensures that the daily activity reports are sent to Process Controller and Business Units
Escalate and inform related parties about issues, reporting Automation related issues to L3 Technical Specialist.
Monitors KPIs and scheduling of processes
Password Management on regular basis.
Manages Level 2 support requests / incidents.
Completes basic troubleshooting steps to resolve L2 issues.
Escalates L3 issues to L3 Technical Specialist
Deploys schedule for automated processes in the production environment
Manages and investigates exceptions
Manages process workloads/designs scheduling
Identifies improvements related to scheduling and technology
Good to Have:
Excellent interpersonal, verbal and written communication skills.
The ability to work with a structured and methodical approach, combined with an enquired mind.
Self-Starter with ability to handle multiple tasks and shifting priorities.
An aptitude for problem solving, with the ability to take a logical route to the source of an error.
Role
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