Salesforce Sales & Service Cloud

Required Skills

• Strong hands-on experience in Salesforce Sales Cloud and Service Cloud.
• Expertise in Apex, Triggers, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Experience in Salesforce customization and configuration, including Flows, Validation Rules, Profiles, Permission Sets, and Workflows.
• Hands-on experience with Salesforce integrations using REST APIs, SOAP APIs, Platform Events, and Middleware tools.
• Knowledge of Salesforce security architecture and sharing model.
• Experience in data migration, deployment, and release management.
• Understanding of Agile/Scrum methodologies.

Roles & Responsibilities

• Design, develop, and maintain Salesforce Sales Cloud and Service Cloud solutions.
• Implement business requirements through custom development and platform configuration.
• Build scalable integrations between Salesforce and external applications.
• Develop and maintain Apex classes, triggers, LWC components, and custom APIs.
• Configure case management, service processes, workflows, approvals, and automation.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into technical solutions.
• Troubleshoot production issues and optimize application performance.
• Conduct code reviews and ensure adherence to Salesforce best practices.