Salesforce Service Cloud

1. Design, develop, and implement solutions on the Salesforce Service Cloud platform
2. Build customized solutions using:

·       Apex (triggers, classes, batch jobs)

·       Lightning Web Components (LWC) / Aura Components

·       Visualforce (where applicable)

3. Configure standard Service Cloud features

·       Case Management

·       Omnichannel routing

·       Knowledge Base

·       Service Console

·       Entitlements & Milestones

4.     Implement automation using: 

·       Flows   

·       Process Builder (Legacy Support) 

·       Approval Process 

RoleEngineer

Qualifications

BACHELOR OF ENGINEERING