SCM Delivery

Job Title Customer Leader / Global Process Owner 2 Reporting To Cluster Head 3 Location Pan India 4 Education Graduate / MBA 5 Experience 15+ years of experience in Source to Pay operations 6 Primary Skills (Technical & Functional) • MBA/Masters with 15+ years of experience & Strong domain expertise in Sourcing and Procurement Operations and Vendor Master process • Exposure to various ERP with full business English skills (verbal, reading, writing) • Advanced analytical skills and the ability to get into the details, while also understanding the big picture. • Strong Communication Skills & Customer Support Skills. • High level understanding of the Supply Chain Management value stream with relevant experience in Management of end–to-end SCM process. 7 Secondary Skills (Technical & Functional) • Excellent understanding of S&OP • End to end SCM, Procure to Pay • ERP • Understanding of Outsourcing and other industries 8 Soft Skills • Excellent Communication Skills for the (Spoken & Written) • Collaboration and Influencing • Analytical skills • Result orientation 9 Language • English 10 Job Responsibilities The SCM Customer Leader will be responsible for all the sub processes of SCM tower. Delivery Managers will report to the customer leader. As a SCM Customer Leader, your responsibilities include but are not limited to: • Expert in Supply Chain Operations with experience in managing Delivery for larger teams across geographies • Leads large cross-functional projects with significant risk and complexity to achieve milestones and objectives • Anticipates internal/external business and regulatory/compliance issues; recommends transformation, product, process or service improvements • Developed depth of expertise in own discipline and broad knowledge of other disciplines • Challenges current services, technologies or products and recommends alternative solutions • Increasing staff motivation and morale through effective performance appraisal and career development by training, coaching, providing feedback and integrating reward systems • Strong exposure in creating a high performance driven culture, employee engagement & customer centricity • Providing root cause analysis and preventive action in case of escalations/errors occurring in the process • Ensuring there is controller-ship in the process. Identifying control gaps and fixing them in coordination with the client • Drive automations and transformation for continuous improvement of process • Coaching and motivating the team, optimally deploying for project requirements

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