SDM

We are looking for an experienced Service Delivery Manager (SDM) / Program Manager to lead large-scale IT programs, manage service delivery, and drive successful project execution. The candidate will be responsible for stakeholder management, governance, delivery excellence, resource planning, risk management, and ensuring customer satisfaction.

Mandatory Skills

• Program & Project Management
• Service Delivery Management
• Stakeholder & Client Management
• Delivery Governance & Reporting
• Resource Planning & Capacity Management
• Risk & Issue Management
• Agile / Scrum / Waterfall Methodologies
• Budget & Financial Management
• SLA, KPI & Performance Management
• Team Leadership & People Management
• Vendor Management
• Change & Escalation Management