Senior Operations lead

Location: Thane (Olympus ODC)

Experience: 15+ years in F&A / BPO / Shared Services (preferably in BFSI / Leasing domain)

Role Purpose:

Lead end-to-end service delivery and client relationship for the assigned account, driving operational excellence, transformation, and commercial value. The role will act as a strategic interface between client leadership and delivery teams.

Key Responsibilities:

- Own overall service delivery across AP, AR, GL processes for the assigned account

- Act as primary client interface for senior stakeholders, ensuring high client satisfaction

- Drive governance, SteerCo reviews, and executive-level reporting

- Manage large, multi-location teams with focus on stability, retention, and performance

- Lead transformation initiatives including automation, productivity, and process improvements

- Ensure SLA/KPI adherence and proactively manage risks and escalations

- Drive revenue growth through cross-selling and new opportunities

- Partner with HR for hiring, retention, and capability building

- Ensure compliance with contractual, financial, and operational commitments

Key Skills & Qualifications:

- Strong experience in BFSI / leasing / banking operations

- Proven client-facing leadership experience managing global clients

- Strong governance and executive communication skills

- Experience managing large teams (150+ FTE preferred)

- Strong commercial acumen and P&L understanding

- Expertise in transition, transformation, and continuous improvement

- Ability to manage senior stakeholders across geographies (Europe/US)

Preferred Experience:

- Prior experience on similar vendor finance / leasing clients

- Exposure to Oracle/SAP or ERP-led transformations

- Experience managing delivery from India for global operations

Role

Service Delivery Manager

Qualifications

BACHELOR OF COMMERCE