Service desk Agent

·       Experience with ITSM tools (ServiceNow).

·       Basic knowledge of Windows OS, MS Office, and common enterprise applications.

·       Strong communication and customer service skills.

·       Ability to work in shifts and handle high-volume requests.

·       Problem-solving and analytical skills.

· & nbsp;     Familiarity with ITIL concepts (Incident, Request, Escalation). Reporting & Documentation - Ability to generate reports, maintain logs, and document incidents accurately.

Understanding thresholds, KPIs, and how to interpret alertsRoleSupport Executive

Qualifications

BACHELOR OF ENGINEERING