- Floor Support
- Call Audits
- Take Supervisor Calls
- Managing performance of the team
- KB article review
- Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
- Shift-left, FCR and FLR improvement
- Continual Service Improvement – provide inputs to the client and internal teams on improvement opportunities, contact reduction, automation etc.
Role
EngineerQualifications
BACHELOR OF TECHNOLOGY, MASTER OF COMPUTER SCIENCE, MASTER OF ENGINEERINGMore roles at TCS
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