ServiceNow Architect

ServiceNow Senior Technical Lead / Architect / Consultant

Location: PAN INDIA

Job Summary

We are seeking an experienced ServiceNow Senior Technical Lead / Architect / Consultant to lead complex ServiceNow implementations, define ITIL processes, and design integration solutions. The ideal candidate will have strong expertise in architecture-level configurations, project leadership, and mentoring teams.

Key Responsibilities

• Lead and manage ServiceNow transformation projects across ITSM, ITOM, ITAM, and integrations.
• Define ITIL processes and design integration solutions.
• Deliver architecture-level configurations and technical solutions.
• Design and develop custom ServiceNow applications.
• Oversee ServiceNow deployments, integrations with third-party tools, orchestration, and operational activities.
• Manage projects involving support, maintenance, migration, upgrades, integrations, and implementations.
• Lead at least five end-to-end implementation projects in ITSM, ITOM, ITAM (HAM, SAM), and CMDB.
• Provide technical guidance and mentorship to team members.
• Review requirements for accuracy and completeness to ensure proper estimation.
• Design best-practice solutions based on customer requirements and convert them into functional requirements.
• Maintain and review license data in ServiceNow and proactively report compliance issues.
• Evaluate customer requirements against ITIL and industry standards to identify correlations and impacts.

Required Qualifications

• ServiceNow Certified Systems Administrator.
• ServiceNow Certified Implementation Specialist in:
  • ITSM
  • HAM
  • SAM
  • Discovery
• ITIL V3 Foundation Certification.
• Proven experience in:
  • Leading at least 3 or more transformation implementation projects.
  • ServiceNow custom application design and development.
  • IT Asset Management Lifecycle and HAM Pro features.
  • Merging multiple ServiceNow instances.

Technical Skills

• ServiceNow architecture and advanced configurations.
• Integration experience with third-party tools and orchestration.
• Expertise in ITSM, ITOM, ITAM (HAM, SAM), CMDB.
• Strong knowledge of ITIL processes and SDLC.

Behavioral Competencies

• Excellent leadership and mentoring skills.
• Strong communication skills for technical and non-technical audiences.
• Ability to manage multiple projects and deliver high-quality solutions.