Job Description: ServiceNow SAM Developer / Consultant

Position: ServiceNow Software Asset Management (SAM) Developer
Location: PAN INDIA
Experience: 4+ Years
Keywords: SAM, Software Asset Management, ServiceNow IT Asset Management, ITAM

Role Overview

We are looking for an experienced ServiceNow SAM Professional with hands-on expertise in implementing and managing the ServiceNow SAM Pro module. The ideal candidate will be responsible for governing the full software asset lifecycle, ensuring compliance, maintaining data integrity, and collaborating with ITAM stakeholders to optimize software asset processes and capabilities. This role requires strong technical expertise, the ability to lead discussions, and the skills to drive end‑to‑end SAM solutions.

Primary Responsibilities

• Independently implement and configure the ServiceNow SAM Pro module, ensuring adherence to best practices and organizational standards.
• Champion and govern the software asset lifecycle, establishing processes to maintain the accuracy and integrity of software entitlements, usage, and compliance data.
• Register and maintain Software Assets/Configuration Items (CIs), ensuring proper relationships within the SAM Pro data model.
• Serve as the technical subject matter expert (SME) for ServiceNow Software and Hardware Asset Management capabilities.
• Collaborate closely with IT Asset Management process owners, functional SMEs, and cross‑functional teams to design and enhance SAM functionalities.
• Lead requirements gathering sessions, design workshops, and technical discussions for new SAM features and improvements.
• Design, configure, develop, implement, and test IT Asset Management (ITAM) capabilities within the ServiceNow platform.
• Ensure compliance, data accuracy, and alignment with ITAM governance frameworks.

Required Skills & Qualifications

• Strong hands-on experience implementing and supporting ServiceNow SAM Pro.
• Deep understanding of Software Asset Management processes, including entitlement management, reconciliation, normalization, and compliance tracking.
• Experience with CI modeling, relationships, and lifecycle workflows within ServiceNow.
• Expertise in ServiceNow IT Asset Management (ITAM) modules and integrations.
• Ability to analyze complex data sets, troubleshoot issues, and recommend improvements.
• Strong communication skills with the ability to lead workshops and interact with stakeholders at multiple levels.

Preferred Skills (Nice to Have)

• Knowledge of software licensing models (Microsoft, Adobe, Oracle, IBM, etc.).
• ServiceNow certifications (CSA, SAM Micro‑Certifications, ITAM specialization).
• Experience working in large enterprise technology environments.