Solution Architect Healthcare

Position:  Solution Architect– Healthcare 

Location:  Gurgaon, India (Preferred)  

   

The Opportunity   

This pivotal role will act as a Subject matter expert for our Healthcare vertical and lead all presales and solution pursuits 

(reactive and proactive) for our Healthcare Vertical as lead Architect. The ideal candidate must possess a strong domain, 

technical and financial acumen and a deep understanding of the Healthcare contact centre landscape, candidate who has 

been hands-on and has demonstrated in past such attributes. The candidate will lead global Healthcare pursuits and would 

be responsible for end-to-end solution strategies and lead all client engagements. The candidate will help design go-to

market strategy (tailored for specific client needs as requirements. Strong with assessing as-is and re-imagined to be 

processes, assessing ROI (for various transformation interventions) including fundamentals of contact centre operations. 

  

  

The Responsibilities & Duties   

1. Lead solution design, approach, strategy across proactive and reactive deals or oppertunities for healthcare.  

2. Must possess knowledge of various CRM, applications and tools leveraged across Payor and Provider 

organizations (CRM & Agent Workspaces Like PEGA, TriZetto Facets, Knowledge Management & Internal Scripting 

Tools etc.) Aware and identify emerging trends, disruptive technologies, and evolving customer needs within the 

healthcare sector.   

3. Hands on experience in creating proposals, presentations including end to end deal construct, ensuring 

navigations with internal leadership and on demand defend proposals at client calls or in person. Lead in developing 

and reviewing responses to Requests for Proposals (RFPs) and Requests for Quotations (RFQs).  

4. Front end and approach shoulder to shoulder with sales team for GTM and new customer pursuits.  

5. Maintain and sustain healthy pipeline of deals for healthcare ensuring right strategies for growth organic or 

new logo pursuits. 

6. Being well-versed with healthcare should be able to mauver and assess any compliance and regulatory 

exposure like HIPAA, HITECH Act Enhancements and TCPA 

7. Should be able to comprehend down-stream and upstream FMEA (Provider calls, Member calls) enabling 

right tailored strategies basis top interaction intents. 

8. On need basis flexible to travel to client sites for Due Diligence and client defence  

9. Provide strategic technology implementation strategy (specific from Business side on viability) to achieve 

desired business outcomes.  

10. Offer expert advisory on market challenges and opportunities, including competitive landscape analysis and 

deal flow insights.  

11. Provide intelligence on industry approaches, successful strategies, and potential partnerships. Identify and 

recommend target markets, deals, and business opportunities aligned with our investment strategy.  

12. Hands on with financial analysis to assess market costs, pricing models, and potential returns on  RoleLead

Qualifications

MASTER OF BUSINESS ADMINISTRATION