Team Lead - Hire to Retire

Supervise day-to-day Hire-to-Retire operations and ensure timely, accurate, and compliant completion of HR transactions and employee queries. • Allocate work, monitor team capacity, manage shifts and coverage, and balance workloads to meet service commitments. • Track SLAs, KPIs, turnaround times, quality, productivity, backlog, and ticket volumes; take corrective action where required. • Review team output for accuracy and compliance with standard operating procedures, policies, controls, and data privacy requirements. • Handle operational escalations, investigate issues, coordinate with relevant stakeholders, and ensure timely resolution and closure. • Support delivery across areas such as people data management, HR administration, position and organization management, HR systems and reporting, talent acquisition support, and employee lifecycle transactions. • Prepare and present daily, weekly, and monthly operational reports, including performance trends, risks, issues, and action plans. • Conduct team huddles, one-to-one discussions, coaching, feedback, performance reviews, and development planning. • Train new team members and maintain process knowledge, standard operating procedures, job aids, and cross-training plans. • Partner with client contacts, HR, Payroll, Talent Acquisition, HR Technology, and other teams to manage dependencies and resolve service issues. • Identify process gaps and support standardization, automation, root-cause analysis, and continuous improvement initiatives. • Support audits, transitions, service stabilization, business continuity activities, and implementation of corrective and preventive actions. • Promote accountability, collaboration, inclusion, and a customer-focused culture within the team.

Role

Lead

Qualifications

BACHELOR OF COMMERCE