Team Lead Hr-Ops

Team Leadership and Management:

•        Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development.

•        Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals.

•        Foster a culture of collaboration, innovation, and continuous improvement.

•        Performance management experience and yearly rating and performance evaluations

Service Delivery and Operations Management:

•        Oversee the end-to-end delivery of services across key HRO domains such as:

•        Global Benefits

•        Total Rewards

•        Invoice Processing

•        Wellbeing Benefits

•        Global Mobility

•        Ensure compliance with SLAs, KPIs, and other performance metrics, driving operational excellence and accuracy.

•        Continuously identify and implement process improvements to enhance efficiency and client satisfaction.

Client and Stakeholder Management:

Build and maintain strong relationships with global clients and internal/external stakeholders.

•        Act as the primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded.

•        Provide regular updates, insights, and reports to stakeholders on service delivery performance.

Technical Expertise:

• Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline op

Role

Executive

Qualifications

BACHELOR OF COMMERCE