Team Member

I. JOB SUMMARY

● Unique ID findings in the third party database based on partner Metadata

● Daily tickets handling to triage the issues as per the given instructions 

● Communicate with POCs effectively with good articulation when required

● Seek clarifications by mail where required. Calls not allowed

● QA data preparation during new partner onboardings

● Daily/Weekly report submission 

● Monitor and maintain the Operations within SLAs. 

● Manage escalations where appropriate.

II. PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

● Manage all metadata requests as primary workflow, will be cross trained in 2 other workflows as secondary workflow

● Cross utilize as required by Team Lead

● Communicate and handle escalated issues and work closely with internal, XFN teams and vendors/providers

● Suggest workflow improvements based on practical implementation

JOB SPECIFICATIONS

III. EDUCATION, WORK EXPERIENCE & WORK DETAILS

● 1-2 Years experience in Operations

● Graduate

● Mandatory Work From Office

● Shift - 9pm to 6am IST, no rotation - permanent night shift as has to communicate regularly with teams & stakeholders in US

● This is a BPO process and not IT

IV. KNOWLEDGE, SKILLS AND ABILITIES

● Strong written and oral communication

● Strong Analytical & decision making

● Good presentation skills

● Strong computer skills 

● Process oriented

● Quick learner and adaptable 

● Can work independently or within a team

● Can provide results within a given time frame

● Experience in dealing with internal/external customers.