|
Desired Competencies (Technical/Behavioral Competency) |
|
|
Must-Have |
International Collections Experience (Both voice & Non-Voice). Preferably B-2-B Collections experience. (Profile Requirement Detailed below). Candidate must be Commerce Graduate. |
|
Good-to-Have |
Airlines Collections Experience |
Job Purpose:
To process transactions / to handle calls/Chat to the end customers with compliance to SOPs as defined by the client.
Profile Requirement
⮚ Contact customers daily for Collection activities as per the requirement via Email/Inbound/Outbound calls/Chat
⮚ Good understanding of OTC Lifecycle, B2B Business
⮚ Meet the required productivity metrics as per defined target for the line of business
⮚ Review the account for credit payments, arrears, dispute status and make recommendations to Team lead or Supervisor as per the SOP
⮚ Negotiate customer disputes to resolution and documents the root cause as per the SOP
⮚ Resolving customer queries on the first call for customer led experience
⮚ Influencing and negotiating with the customers to ensure a satisfactory outcome for both the parties (client/customer)
⮚ Provide customer service and develops relationships with internal/external customers and suppliers
⮚ Liaising with the cash application team, customer service, dispute management, billing team and dealers/suppliers for faster resolution as per the SOP
⮚ Every tech & IT company hiring across India — with AI match scores — on one live map.More roles at TCS
See TCS & thousands more on the map