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Technical Support-Database

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Locations :
Chennai/Indore/Gandhinagar (As per candidate preference)

Job Requirements
Experience and exposure to Google cloud Managed SQL (Cloud SQL for Postgresql, MySql, Oracle) and Cloud Native DB (Spanner, Big Table, DataStream, Memory store, Redisetc)
Experience and exposure in installing & configuration, performance tuning & optimization
Hands-on with replication & schema designing, query optimization, data security procedures
Regularly updating and maintaining the system to ensure optimal performance and security
Exposure in configuring and managing network devices and services
Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related
Providing technical assistance to users, both internal and external, through various channels
Communicating technical information clearly and concisely to users and stakeholders
Setting up and tearing down cloud resources (servers, storage, networks) as needed
Ensuring consistent and secure configurations across the cloud environment

" Support with 24x7 operations (Rotational Shifts)
Own and resolve technical cases end-to-end
Ensure accurate documentation.
Meet defined SLAs and quality benchmarks while handling customer communications."


Role

Support Executive

Qualifications

Undergraduate

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