Technical Support Representative

Technical Support Representative (TSR) | Indore

Experience: 9+ Months to 4 Years
Shift: 24x7 (Rotational)

Job Summary:
Provide technical support to end users by troubleshooting issues, managing tickets, and ensuring timely resolution of incidents.

Requirements:

• 9+ months to 4 years of experience in Technical Support, Service Desk, or Infrastructure Support.
• CEFR B2 level English proficiency.
• Typing speed of 60-80 WPM.
• Experience in troubleshooting using SOPs and knowledge bases.
• Familiarity with ticketing tools and incident management processes.

Key Responsibilities:

• Resolve technical issues and support requests.
• Manage tickets throughout their lifecycle.
• Escalate and track incidents as required.
• Deliver excellent customer support and communication.

Preferred:

• Exposure to Infrastructure, Storage, or Service Desk environments.
• Knowledge of Google Workspace tools and ITIL concepts.

Qualifications