Technical Support-Storage

 Experience and proven exposure with SAN, NAS, and DAS systems, and cloud storage solutions

Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure 

 Should have managed roles on the Google Cloud Filestore service, Google Cloud Netapp Volume (GCNV) and maintained the scalable, managed cloud file storage system 

 Regularly updating and maintaining the system to ensure optimal performance and security 

 Exposure in configuring and managing network devices and services 

 Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps 

 Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related 

 Providing technical assistance to users, both internal and external, through various channels 

 Communicating technical information clearly and concisely to users and stakeholders Setting up and tearing down cloud resources (servers, storage, networks) as needed Ensuring consistent and secure configurations across the cloud environment

" Support with 24x7 operations (Rotational Shifts)

Own and resolve technical cases end-to-end

Ensure accurate documentation.

Meet defined SLAs and quality benchmarks while handling customer communications."