Telecom Order Management

Key Responsibilities:

§  Ensure processing of all Work Orders (TT) for fixed line businesses in the client provided CRM applications with the given SLAs and quality metrics.

§  Understand the client requirement and provision the services and close the WOs in the systems

§  Key tasks include validation of orders, Vendor qualification, Pricing and rate management.

§  Take complete ownership of the cases and ensure closure of the WOs successfully

§  Identify process improvement opportunities and implement the same in consultation with TLs

§  Inter-department coordination for Order exception/execution management.

§  Data Integrity Check and validation during Order execution.

·       Work on scheduling different activities and notify end customer

·       Manage end to end project till completion

·       Take follow up, coordinate with different teams, stake holders and customer,

       for timely closure of project

·       Escalate issue to respective team/person

·       Sending timely notification to end customer related to project

§  Handling customers queries/complaints and divert them to concern department

 

                      Qualification:

BSC / B.Com / M.Com/ BA / MA / MBA / IT Graduate,  BCA etc.

 

                       Experience:

1-3 years of Telecom experience preferably in Telecom fulfilment activities, Experience of working in Telecom relat

Role

Executive

Qualifications

BACHELOR OF COMMERCE