Transformation Lead Trust and Safety

Job Title: Transformation Lead – Trust & Safety

Location: Kolkata / Mumbai

Experience: 8–12+ Years

Role Summary

Lead end-to-end transformation across Trust & Safety pipelines, including data annotation, localization, AI data training, and content moderation. The role focuses on enabling AI-led, scalable, and compliant operations, transitioning from manual/reactive workflows to proactive, automated, and human-in-the-loop ecosystems.

Key Responsibilities

• Carving out attractive AI led solutions for both existing engagements & new delas/RFPs/RFIs

• Define and implement transformation across annotation, localization, and moderation workflows

• Enable human-in-the-loop models for accuracy and contextual judgement 

• Identify inefficiencies and drive improvement in accuracy, consistency, SLA adherence, and productivity metrics

• Translate Trust & Safety policies into operational workflows and annotation guidelines

• Ensure compliance with platform policies, legal regulations and content standards

• Collaborate with internal tech teams on tools, platforms, and model performance

• Generate insights to improve model performance and operational efficiency

• Identify abuse patterns, harmful content trends, and risk areas

• Collaboration with Operations, QA teams & Business stakeholders

• Support solutioning, Transformation roadmap development

• Present insights and recommendations to internal and external stakeholders

Technical Skills:

• Experience in Trust & Safety / Content Moderation / Data Annotation / Localization operations

• Understanding of AI training data lifecycle and content moderation workflows

• Strong process improvement mindset (Lean / Six Sigma exposure preferred)

• Familiarity with annotation tools, moderation platforms, AI/ML ecosystems

• Exposure to analytics tools (Excel, BI dashboards)

Leadership Competencies:

• AI-led transformation experience

• Strong communication and stakeholder management

• Ability to handle sensitive content environments responsibly

Education:

• Bachelor’s degree (any discipline; analytics/technology preferred)

• 3–6 years of experience in Trust & Safety / Content moderation / Data operations OR Data annotation / AI data training / localization pipelines (Preferred)