WFM IFS SME

• Hands-on experience with Workforce Management tools, specifically the IFS suite (FSM & PSO), including administration, business rules configuration, and customer adaptations.
• Strong development expertise in Microsoft .NET (C#), XML, XSL, Web Services, and IIS.
• Proficiency in AngularJS, HTML5, JavaScript, and Oracle databases.
• Experience with SDLC and technical leadership across design, coding, testing, and integration phases, including Java/PLSQL/.NET code reviews.
• Familiarity with DevOps tools such as Jenkins, Bitbucket, and Ansible for CI/CD pipelines.
• Understanding of cloud-based architectures and the ability to rapidly adapt to new technologies.
• Knowledge of telecom operations frameworks such as eTOM and ITIL.
• Excellent problem-solving, consultative, and stakeholder management skills with experience working in agile, matrixed, and international environments

Role

Qualifications