Zscaler

Role: Zscaler Analyst/ Specialist

Must have skills: Zscaler entire suite

Roles and Responsibilities:

• Maintain Content Filtering / Proxy configurations 

• Implement, Test and Validate Content Filtering configuration changes. 

• Perform testing of necessary web filtering policies.

• Provide web filtering reports when requested through Service Management 

• Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies.  

• Processes request(s) tickets that are assigned to the content filtering support groups in Service Management.  

• Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs).

• Work on action tasks for Problem Management process. 

• Implement configuration and system changes following Service Management change management process. 

• Provide and maintain documentation for Web content filtering services.

• Manage the Zscaler Internet Access minor and major patches by working closely with Zscalar team who will be applying patches on Zscalar cloud based ZIA , ZPA

Daily review of Client ZPA dashboard

• Review Dashboard for errors and issues