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Senior System Operations Engineer - Production Support

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AboutthisRole

WellsFargoisseekingaSeniorSystemOperationsEngineer with extensive experience in managing, supporting, and optimizing mission-critical production applications in a 24x7 enterprise environment. The idealcandidatewillpossessstrongexpertiseinapplicationsupport,incidentandproblemmanagement,workloadautomation,databasetroubleshooting,Linuxadministration,operationalmonitoring,reportingplatforms,andservicereliabilityengineeringpractices.

This role is responsible for ensuring the availability, stability, performance, and operational health of business-critical applications and platforms. Thesuccessfulcandidatewillpartnerwithapplicationdevelopment,infrastructure,database,cybersecurity,andbusinessteamstoproactivelyidentifyrisks,resolveproductionissues,driveoperationalimprovements,andimproveoverallservicereliability.

Theprimaryfocusofthispositionisoperations,supportability,reliability,observability,andproductionexcellence,ratherthansoftwarefeaturedevelopment.

InThisRole,YouWill

  • Leadcomplexproductionsupportandoperationalinitiativesacrossmultiplebusiness-criticalapplications.
  • Serveasatechnicalescalationpointduringmajorincidentsandservicedisruptions.
  • Monitorapplicationperformance,systemavailability,batchprocessing,interfaces,anddataflowstoensureoperationalstability.
  • Driveincidentresolution,rootcauseanalysis,problemmanagement,andservicerestorationactivities.
  • Supportapplicationdeployments,changeimplementations,maintenanceactivities,andpost-productionvalidationefforts.
  • Collaboratewithdevelopment,infrastructure,database,andbusinessstakeholderstoimprovesystemreliabilityandoperationaleffectiveness.
  • Implementautomationsolutionstoreducemanualoperationaleffortandimproveproductivity.
  • Contributetoobservability,monitoring,eventmanagement,andproactiveissuedetectionstrategies.
  • Maintainoperationaldocumentation,supportprocedures,runbooks,andknowledgerepositories.
  • Supportenterprisemodernization,cloudadoption,migration,andoperationaltransformationinitiatives.
  • Leadcontinuousimprovementeffortsfocusedonenhancingservicequality,operationalefficiency,andcustomerexperience.
  • Mentorjuniorengineersandprovidetechnicalguidanceduringoperationalandsupportactivities.

RequiredQualifications

  • 4+yearsofexperienceinSystemsOperationsEngineering,ApplicationSupportEngineering,ProductionSupport,SiteReliabilityEngineering,orequivalentexperiencedemonstratedthroughworkexperience,militaryexperience,training,oreducation.

DesiredQualifications

ProductionSupport&Operations

  • Experiencesupportinglarge-scale,business-criticalapplicationsina24x7productionenvironment.
  • StrongexperienceprovidingL2/L3applicationproductionsupport.
  • Expertiseinincidentmanagement,problemmanagement,andchangemanagementprocesses.
  • Experienceconductingrootcauseanalysis(RCA)andimplementingpermanentcorrectiveactions.
  • ExperiencesupportingenterprisebatchschedulingandworkloadautomationplatformssuchasAutoSys.
  • StrongunderstandingofoperationalservicemanagementandITILpractices.

TechnicalOperations

  • Linux/Unixadministrationandtroubleshooting.
  • OracleSQLandPL/SQLforapplicationdiagnostics,investigation,andproductionsupport.
  • ExperiencesupportingInformaticaIntelligentCloudServices(IICS),ETLprocesses,anddataintegrationplatforms.
  • ExperiencesupportingOBIEEreportingenvironments,dashboards,andanalyticsplatforms.
  • JavaandCoreJavatroubleshootingexperienceforproductionissueresolution.
  • Knowledgeofapplicationdebugging,loganalysis,andperformancetroubleshooting.
  • Experiencesupportingproductionreleases,deployments,andenvironmentvalidationactivities.

Observability&ReliabilityEngineering

  • Experiencewithenterprisemonitoringandobservabilityplatformssuchas:

    • Splunk
    • Dynatrace
    • AppDynamics
    • Grafana
    • Prometheus

  • Familiaritywith:

    • SiteReliabilityEngineering(SRE)
    • EventManagement
    • OperationalAnalytics
    • AvailabilityEngineering
    • CapacityPlanning
    • PerformanceManagement

Automation&CloudOperations

  • Shellscripting,Python,orotherautomationtechnologies.
  • Experienceimplementingoperationalautomationandself-healingcapabilities.
  • ExposuretocloudoperationswithinAzure,AWS,orGCPenvironments.
  • KnowledgeofCI/CD,DevOpspractices,andoperationalreadinessprocesses.
  • ExposuretoAI-drivenoperations(AIOps),predictivemonitoring,andintelligenteventcorrelation.

ProfessionalSkills