Senior Engineer, Virtualization

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
 
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

Principle Duties and Responsibilities : Provide enterprise-level operational support for incident, problem, change, request, and event-management activities Lead complex and escalated virtualization incidents, including high-risk, recurring, cross-domain, vendor-dependent, and platform-impacting issues Provide technical leadership during P1 incidents by assessing impact, coordinating technical actions, documenting risks and decisions, and driving resolution through closure Serve as a subject matter expert and escalation point for virtualization and compute technologies, addressing technical events and requests needing additional resources or urgent attention Assess customer environments for performance, capacity, configuration, design, resilience, security, and supportability issues; propose and implement resolutions Provide architectural oversight and validate that proposed changes, designs, and remediation plans align with vendor-supported practices, client standards, capacity, resiliency, security, and service scope Work across networking, storage, operating-system, security, monitoring, automation, and application teams to troubleshoot complex infrastructure issues Work with vendors and hardware partners to resolve virtualization and compute issues, coordinate escalations, and implement supported resolutions Own or contribute to problem-management records, corrective actions, preventive actions, post-incident reviews, and technical root-cause analyses for recurring or systemic issues Lead or support platform lifecycle activities, including upgrade readiness, compatibility validation, capacity planning, end-of-support and end-of-life assessments, patch planning, firmware coordination, and VCF lifecycle management Maintain accurate client architecture, access, configuration, monitoring, hardware, firmware, inventory, and maintenance documentation. Reconcile documentation against authoritative platform, CMDB, monitoring, and inventory sources Ensure that clients' infrastructure is healthy, stable, secure, documented, and configured with accepted technical best practices Perform recurring operational-risk reviews and identify opportunities to improve platform stability, supportability, monitoring coverage, security posture, automation, and service consistency Support annual architecture, capacity, lifecycle, and standard-operating-procedure reviews, and provide technical inputs for quarterly business reviews or other strategic client reviews Own the technical execution of assigned client onboarding and offboarding activities, including access validation, monitoring coverage, vendor access, initial documentation, known-issue identification, and EoS/EoL review Provide clear technical context, risk, impact, dependencies, recommended actions, and next steps to Client Success Managers and customer technical contacts. Business-impacting or scope-related customer communications should be coordinated through the appropriate Client Success Manager Participate in 24x7 operations and the on-call rotation, including major incidents and planned maintenance acti