ABOUT TIDE
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members globally and rapidly growing
- Over $300 million raised in funding
- 3,000 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
ABOUT THE TEAM
The IT team at Tide is a small, high-impact group of around 20 people, combining a responsive service desk with strong project-based engineering capability. The team operates in a cloud-native environment, with Google Workspace at the core, and supports a large, globally distributed workforce. The focus is on enabling the business through reliable, secure access to a wide range of SaaS platforms, while continuously improving how services are delivered as the organisation scales.
ABOUT THE ROLE
As a Workplace Technology Engineer, you’ll be a hands-on engineer looking after the platforms and devices Tideans use every day. You’ll work closely with the rest of the team to implement, operate, maintain and improve our core IT platforms by focusing on Configuration as a Code framework.
You will:
- Operate and improve our core IT platforms. You’ll handle day-to-day configuration, changes and troubleshooting, and deliver improvements within agreed standards and designs.
- Manage our device fleet end to end. That covers provisioning, compliance, patching and retirement of Mac and Windows devices, with a focus on a smooth experience for employees.
- Apply our security controls. You’ll roll out and maintain device trust, DLP and web security policies in partnership with InfoSec, and help troubleshoot when they affect users.
- Support onboarding and offboarding. You’ll make sure access is granted and removed accurately and on time, and help automate the manual steps.
- Automate repetitive work with scripts and the platforms’ built-in automation.
- Act as L2/L3 escalation for the service desk, resolving complex issues and turning recurring problems into documented fixes.
- Contribute to projects, owning workstreams within larger platform rollouts and upgrades.
WHAT WE ARE LOOKING FOR
- 4+ years in IT or workplace engineering, ideally in a cloud-first organisation.
- Hands-on administration experience with Google Workspace and with Jamf and/or Intune across Mac and Windows.
- Exposure to SSE or web security tools (Netskope or similar) and to Zero Trust concepts such as device trust and conditional access.
- Experience administering Jira Service Management or a similar ITSM tool.
- Using Terraform for Configuration as Code management
- Scripting in PowerShell, Bash or Python.
Nice to have:
- Experience
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