Program Manager, Inclusion & Impact (APAC)

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Our Inclusion & Impact team is a center of excellence within our People & Places function, responsible for fostering a globally connected culture fueled by fairness, belonging, community, and corporate responsibility. We do so through our three workstreams of Global Inclusion, Social Impact, & Sustainability.We seek proactive team members who excel when navigating fast-paced settings and are eager to drive meaningful outcomes daily.

This role reports to the Global Head of Inclusion & Impact and will work closely with the Head of HR, International and the SVP, India Country Lead. 

A day in the life (Responsibilities) 

As the Program Manager, Inclusion & Impact-APAC, you will help deploy the global Inclusion & Impact strategy locally, building and delivering programming tailored to the region’s needs. This is a new position - So, we’re looking for a motivated self-starter who thrives in dynamic environments and wants to make an impact every single day by fostering an inclusive environment where all Toasters can thrive and driving local corporate social responsibility efforts.

You will:

1. Global Inclusion: Cultural Awareness, Targeted Interventions, & Employee Networks

• Drive regional  inclusive workplaces initiatives with a primary focus on gender diversity, accessibility, representation and equitable experiences
• Liaise with key external talent partners (ex. PeriFerry, Enable India, Grace Hopper) to support TA in strengthening diverse talent pipelines
• Work with senior leaders on targeted interventions to widen opportunities for all Toaster to thrive when it comes to development, career progression, and retention
• Facilitate or employ external partners (ex. Avtar) to deliver inclusive leadership, sensitisation, awareness, and belonging programs
• Support people team systems and drive fairness in people decisions — including POSH-linked practices
• Coach and support local Employee Resource Group & Community chapters, and enable the site leads who run them

2. Social Impact: Employee Giving & Community Outreach

• Own local expression of global toast.org social impact strategy, including amplifying “signature giving moments”, to increase regional employee volunteering and engagement.
• Own regional engagement strategy, educating Toasters on giving opportunities and tools and delivering impact and storytelling supporting the business’ purpose-driven mission.
• Provide oversight and guidance to toast.org local committee chairs, including recruiting, onboarding, developing, and recognizing leads.
• Localize global giving playbook based on regional needs, identifying synergies across sites, optimizing community outreach calendars, and ensuring access to volunteering opportunities exist for all Toasters .  
• Act as primary point of contact for regional ngo’s and internal stakeholder.

3. Sustainability: CSR Project Planning, Implementation, & Compliance

• Lead the development of annual CSR plans, budget allocation & monitoring, and selection & implementation processes and governance touchpoints with the CSR committee
• Lead the identification of community needs, development priorities, and potential CSR opportunities aligned with statutory requirements and Toast.org’s (the company’s social impact arm) objectives
• Coordinate with CSR agencies, NGOS, project partners, and internal stakeholders for effective project execution.
• Own post-project communications, impact reporting,