Senior Field Enablement Business Partner
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work :
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Senior Field Enablement Business Partner
About the job
Twilio is seeking a Senior Field Enablement Partner to join our Global Go-To-Market (GTM) Enablement team. Reporting directly to the Senior Manager of GTM Specialist Enablement, you will act as a critical strategic partner to our Global Customer Services (GCS) organization as we transform our enablement model and scale the business.
In this role, you won't just deliver training—you’ll drive performance, productivity, and revenue effectiveness. You will design, localize, and roll out high-impact enablement strategies, programs, and tools that equip GCS to be successful. If you thrive in dynamic, fast-paced environments, love building from the ground up, and take pride in seeing the direct business impact of your work, this role is for you.
Responsibilities
In this role, you’ll:
- Act as a Strategic Consultant: Partner directly with GCS leadership to analyze qualitative and quantitative performance data, identifying skill gaps and defining key competencies to deploy targeted enablement solutions.
- Deliver High-Impact Learning: Facilitate interactive virtual instructor-led (vILT) and in-person enablement sessions tailored to specific field roles and audiences.
- Drive Program Execution & Adoption: Collaboratively plan, prioritize, and execute GCS enablement roadmaps while ensuring strong pre- and post-program evaluation metrics and long-term adoption.
- Co-Design Modern Curriculum: Partner with the Learning Experience Design (LXD) team to establish clear learning objectives grounded in adult learning theory and measurable business outcomes.
- Optimize & Iterate Content: Continually evaluate curriculum effectiveness, proposing data-backed updates, fresh content, and updates to internal knowledge bases and weekly enablement communications.
- Maintain Competitive Edge: Stay ahead of industry trends, market shifts, and competitor products to ensure field teams are equipped to differentiate Twilio effectively.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone
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