L2 Core Infrastructure Engineer (Hybrid Identity & Collaboration)

Role Summary

What success looks like in this role:

We are seeking an L2 Core Infrastructure Engineer to support a hybrid enterprise environment consisting of On-Prem Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, and Microsoft Teams.

The role is part of a 24×7 operations team, responsible for L2 support, incident resolution, and ensuring availability of core infrastructure services.

Key Responsibilities

• Support and manage On-Prem Active Directory (users, groups, GPOs, OU structure).
• Support Microsoft Entra ID (Azure AD) in a hybrid setup:
• Azure AD Connect / Cloud Sync monitoring and troubleshooting
• User, group, and device lifecycle support
• Provide L2 support for Microsoft 365 / Exchange Online:
• Mailboxes, DLs, shared mailboxes, mail flow issues
• Support Microsoft Teams:
• User enablement, policies, and client/service issues
• Operate and troubleshoot File & Print services.
• Support DNS and DHCP services.
• Monitor infrastructure using SCOM and respond to alerts.
• Handle incidents, escalations from L1, and participate in RCA.
• Work in 24×7 shift-based support and rotations.
• Follow ITIL-aligned incident, change, and problem processes.
• Collaborate with L3/SME teams for complex issues.
  
  

You will be successful in this role if you have:

2–4 years in Enterprise IT Infrastructure Operations

Preferred

• PowerShell scripting for automation.
• Exposure to MFA, SSPR, Conditional Access.
• ITIL Foundation certification or ITIL process knowledge.
• AZ-900 and AZ-104 Certified
• Experience supporting large enterprise environments.
  
  

Work Model

• 24×7 shift-based operations
• Enterprise hybrid infrastructure (On-Prem + Cloud)
• Enterprise hybrid infrastructure (On-Prem + Cloud)
  
  

;>Enterprise hybrid infrastructure (On-Prem + Cloud)

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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