Job Responsibilities:
Job Title: ServiceNow ITOM Developer / Implementation Consultant
Location: Hyderabad (Work from Office)
Experience: 7+ Years in ServiceNow + 2–3 Years in Application Development)
Job Summary
We are looking for an experienced ServiceNow ITOM Developer/Implementation Consultant with 7+ years of hands-on ServiceNow experience, specializing in IT Operations Management (ITOM) implementations. The ideal candidate should also have 2–3 years of prior application development experience in programming languages such as Java, JavaScript, .NET, PHP, Python, or similar technologies.
The candidate will be responsible for designing, implementing, and supporting ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, CMDB, and integrations. Strong communication skills and the ability to collaborate with cross-functional teams are essential.
Key Responsibilities
- Design, develop, and implement ServiceNow ITOM solutions aligned with business and IT operational requirements.
- Configure and support Discovery, CMDB, Service Mapping, Event Management, and Orchestration.
- Develop custom solutions using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and IntegrationHub.
- Build and maintain integrations using REST/SOAP APIs, MID Servers, and IntegrationHub.
- Configure and maintain CMDB, including Identification & Reconciliation Rules, CI Class Management, and data quality initiatives.
- Troubleshoot and optimize Discovery patterns, Event Management rules, and Service Mapping configurations.
- Participate in ServiceNow platform upgrades, patching, cloning, and production support activities.
- Collaborate with architects, business analysts, infrastructure teams, and stakeholders throughout project delivery.
- Follow Agile development methodologies and participate in sprint planning, code reviews, and release activities.
- Prepare technical documentation, design documents, and implementation guides.
Required Skills
ServiceNow
- 7 years of hands-on ServiceNow development and implementation experience.
- Strong implementation experience in:
- ITOM Discovery
- CMDB
- Service Mapping
- Event Management
- Orchestration
- Flow Designer
- Integration Hub
- Strong knowledge of ITIL processes.
Development Experience
- 2–3 years of application development experience in one or more of the following:
- Java
- JavaScript
- .NET (C#)
- PHP
- Python
- Other object-oriented programming languages
Technical Skills
- JavaScript
- Glide APIs
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- REST & SOAP Web Services
- MID Server
- OAuth
- SQL (preferred)
- Git (preferred)
Preferred Qualifications
- ServiceNow CSA Certification
- CIS – Discovery / CIS – Service Mapping / CIS – ITOM
- Experience with cloud platforms such as AWS, Azure, or GCP.
- Experience integrating monitoring tools such as Azure Monitor, SolarWinds, Dynatrace, Splunk, or similar.
- Knowledge of infrastructure technologies including Windows, Linux, networking, and virtualization.
Soft Skills
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and within Agile teams.
- Strong stakeholder management and collaboration skills.
Eligibility Criteria
- 7 years of hands-on ServiceNow ITOM implementation experience.
- 2–3 years of prior application development experience using Java, JavaScript, .NET, PHP, Python, or similar programming languages.
- Excellent communication skills.
Experience in enterprise-level ServiceNow implementation projects