Xstore L2 analyst (24*7)

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The Role  

As an Xstore L2 Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 3+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Technical Skills

• Oracle Retail Xstore POS ==> Strong hands-on support experience on Xstore v23+ (Java-based framework)
• Xcenter / Xstore Office==> Understanding of back-office integration and store configuration
• Troubleshooting ==> Log analysis, debugging, performance tuning
• Deployment Tools ==> Jenkins, Git
• Database ==> Oracle / SQL Server proficiency
• OS & Environments ==> Windows, Xstore, Xenvironment, Xservices
• Retail Domain ==> Store operations, POS transactions lifecycle

Scope of Work

1) Provide technical support for Xstore POS systems, handling escalated technical incidents and ensuring timely resolution within Service Level Agreements (SLAs).
2) Handle incident tickets requiring functional & basic technical investigation while adhering to ITIL standards and workflows.
3) Assist in the configuration and maintenance of Xstore systems, including new store setup, performing version upgrades and patches.
4) Monitor sys