AI Engagement Manager

The Opportunity

Join our “DevOps for Content” revolution as we partner with global brands and agencies to transform their end-to-end creative workflows – from ideation to activation – to deliver AI-powered content services with speed, scale, and governance.

Through an AI-first experimentation approach and deep expertise in both first-party and third-party AI models, we develop new applications, platforms, and scalable patterns that unlock the GenAI-powered Content Supply Chain. We function as a continuous product innovation engine—feeding repeatable customer solutions straight into the product roadmap to accelerate product-led growth.

As an AI Engagement Manager, you're highly skilled at leading customer engagements – identifying and documenting business use cases, mapping them to solutions, and driving fast time to measurable value. You are a hands-on product owner and customer leader at heart with expertise and experience in business consulting, digital strategy, agile pod-based software development, enterprise software, AI/ML, cloud deployments, and data integration. If you thrive in start-up environments—scaling products from prototype to production, pushing innovative research into real-world use cases, and owning product & business outcomes—you’ll fit right in here!

What You'll Do:

Customer Leadership

• Drive enterprise-scale creative and marketing operations transformations using Generative AI solutions as catalyst for organizational change
• Establish trusted advisor relationships with key customer collaborators by demonstrating deep expertise in generative Al applications and digital strategy aligned to the customer’s business and objectives
• Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.
• Build trust, confidence, and advocacy for the project/program team
• Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework

Product Leadership

• Develop comprehensive GenAI and digital transformation strategies using generative Al technologies/first-party models and third-party models to solve complex business challenges for enterprise customers
• Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization.
• Facilitate workshops and strategic planning sessions to help customers identify high-impact opportunities for generative AI implementation
• Design scalable frameworks that integrate generative AI capabilities into customers’ existing technology ecosystems and workflows
• Create proof-of-concept implementations that demonstrate the transformative potential of f