Join Vonage and help us innovate cloud communications for businesses worldwide!
About the Vonage Trust & Safety Team:
Trust & Safety is a shared-service team responsible for the proactive and reactive monitoring of our telecommunication services. Our goal is to protect Vonage, its customers, and downstream partners from abuse, fraud, and service degradation.
Why this role matters:
What we do every day:
- Real-time fraud detection and alert response
- Account blocking and traffic analysis
- Investigation of internal escalations and external carrier disputes
- Producing actionable insights that drive network protections, account remediation, and fraud policy improvements
- Work closely with Sales, Security, Legal, Customer Success, Carrier Partnerships, and Engineering teams to mitigate threats and reduce friction for legitimate traffic
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