Senior Technical Writer - GIOC

Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. Vultr Cares Medical Insurance stipend paid annually 9 Company-Paid Holidays Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year Professional Development Reimbursement Internet reimbursement Fitness membership reimbursement Company paid Wellable subscription Join Vultr Vultr is expanding its India presence and is building its first Global Integrated Operations Command Center (GIOC) in Chennai — the 24x7 nerve center for monitoring, triage, and incident resolution across Vultr’s global security operations. We are seeking a Senior Technical Writer to build the documentation, architecture, training, knowledge-transfer, and operational-readiness foundation for the new GIOC in Chennai. The role partners with GIOC, DCOPS, Physical Security, Engineering, Tools & Automation, Technical Support, Platform, TPMs, and US stakeholders. Role Overview Build a single source of truth that enables consistent 24x7 operations. Convert complex technical knowledge into clear, actionable documentation, architecture diagrams, runbooks, workflows, training, KT packages, and service-readiness artifacts. This is a documentation and enablement role—not an Incident Manager, TPM, or engineering remediation role. Key Responsibilities GIOC Documentation & Runbooks Create SOPs, runbooks, workflows, checklists, RACI, service ownership, escalation, and operational procedures. Build runbooks for infrastructure, network, security, datacenter, monitoring, maintenance, failover, and recovery. Architecture & Process Documentation Capture current/future-state architecture, service dependencies, data flows, integrations, and operational boundaries. Create process maps, swimlanes, decision trees, escalation workflows, and operating-model diagrams. Knowledge Transfer & Handoffs Build US→India TTO/KT packages covering architecture, monitoring, dependencies, runbooks, ownership, escalation, and support boundaries. Standardize shift handoffs and engineering/operational communication templates. Training & Enablement Build GIOC onboarding and role-based training plans, materials, scenarios, assessments, and readiness checklists. Partner with Engineering SMEs to conduct KT and close knowledge gaps. Confluence & Knowledge Management Build and govern the GIOC Confluence knowledge base, templates, ownership, review cycles, versioning, and searchability. US–India & TPM Partnership Facilitate SME workshops and partner with US Engineering and TPMs on PRDs, requirements, workflows, and operational readiness. Drive review, approval, and publication across distributed stakeholders. Operational Readiness & Continuous Improvement Ensure critical services have approved documentation, architecture, training, monitoring, escalation, access, and KT readiness before transition. Use operational feedback to improve documentation and identify AI-assisted knowledge-management opportunities. Required Qualifications 5–8+ years in technical writing, technical documentation, knowledge management, or operations documentation. Experience with cloud/infrastructure, NOC/SOC, SRE, DevOps, datacenter, networking, systems, security, or monitoring environments. Strong experience creating runbooks, SOPs, workflows, architecture/process diagrams, and knowledge bases. Hands-on Confluence and Jira/ITSM experience; familiarity with Visio, Lucid