Compliance Operations Manager

This role is based in Hyderabad. Since 2011, Wise has had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders. We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone. We’re looking for a Compliance Operations Manager focusing on reviewing our higher risk customers for our APAC entities. Based in Hyderabad, you will work with a growing team of multidisciplinary specialists (Product, Banking, Operations based in our offices in APAC, Estonia and HQ in London) to help deliver world class products and services in APAC. You’ll help manage and strengthen our control environment, by having a clear overview of our highest risk customer portfolios and how our control environment is working to effectively mitigate financial crime risk and meet regulatory obligations locally. You will be working closely with teams across Wise (including first line FinCrime Operations, second line FinCrime Compliance, Product, and Banking teams) to review customers who meet the policy requirements for Senior Manager approval, provide advice on customer due diligence, oversee quality framework and decision quality for enhanced customer due diligence, and provide input into first line operational teams’ training and procedures. You are responsible for reporting to the respective MLROs of the local entities on decisions made and provide insights on CDD/EDD control effectiveness. Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to play a key role in supporting a financial crime program that is driven by Wise’s mission for money without borders, transparency, and protecting customers. We are looking for a seasoned professional who can bring both in-depth financial crime compliance expertise and commercial foresight to our team. This role is for a natural investigator and collaborator who is passionate about fighting financial crime while delivering world class customer service, and contributing to building efficient and effective risk management programs and communicating those solutions clearly to a wide range of stakeholders. Here’s how you’ll be contributing to the Wise mission Review and make decisions on cases escalated for Senior Manager approval. Be 1st point of contact for operational teams into 2LoD when advisory is required on KYC/CDD matters. Liaise with/escalate to regional compliance officers for complex situations as required. Own the definition of Senior Manager approval escalation criteria for specific regions assigned. This involves working with local Compliance teams to understand upcoming changes, review issues/findings from internal and external reviews, and make necessary adjustments to the escalation criteria. Review and validate issues relevant to the Senior Manager approval process and participate in incidents and complaints where there is Senior Manager input. Oversee the decision quality of Enhanced Due Diligence (EDD) and provide regular reporting to the MLRO. This involves performing routine sample checks focusing on the decision quality where an ‘approved’ outcome is assessed by EDD. Provide input into the 1st line quality framework applied to EDD, monitor and report outcomes and insights to local MLRO. Review EDD training materials to ensure adequate consideration of local typologies and relevant obligations Drive process improvement initiatives relating to customer due diligence where required. This role will give you the opportunity to: Develop an in-depth knowledge of Wise’s business and get to know teams across Wise as you work with them to understand the