Role summary:

The Solution Consultant is a trusted advisor and hands-on solution partner within Professional Services. The role combines solution consulting, business and product analysis, technical understanding, stakeholder management, project management, and disciplined delivery thinking.

Working across agency and client teams, Product, Engineering, Growth, Enablement, Training, Support and delivery colleagues, the consultant discovers needs, shapes requirements, designs and demonstrates solutions, supports scoping and implementation, and feeds learning back into reusable patterns and product improvements.

Success means clients and WPP teams understand what is possible, requirements are clear before delivery starts, proven capabilities are configured appropriately, hand-offs are clean, and repeatable solutions can be deployed with less friction and faster time to value.

Key responsibilities:

Discovery & requirements:

• Lead structured discovery with agency, client and internal stakeholders to understand objectives, users, workflows, data, constraints and expected outcomes.
• Analyse current-state processes, usage and needs, separating problems to solve from requested features.
• Translate needs into clear requirements, user stories, acceptance criteria, solution specifications and, where required, scope inputs for statements of work.
• Identify dependencies, assumptions, risks and gaps early, and ensure the right Product, Engineering, Enterprise Solutions or Professional Services owners are engaged.

Solution design & consulting:

• Map business needs to proven, ready-to-deploy WPP Open capabilities and recommend an appropriate foundation or configured solution.