Sales Operations Analyst

What's the opportunity?

As a Sales Operations Analyst working Night-Shift, you will be the first point of contact for our US AE and SDR teams on the sales tech stack. You will keep reps selling by resolving their questions quickly, onboarding new hires onto our tools, and administering the systems they rely on, including Salesforce, CPQ, Highspot, Ring Central, Gong, Outreach, Qualified, Zoom and Jira. You will also protect data quality through governance and drive process efficiency as we scale.

What will I be doing?

Rep support and onboarding

• Act as the primary contact for rep questions on the sales tech stack, resolving the issue or unblocking the rep within agreed response times.
• Direct reps to the agreed support channels so requests are visible to the team, can be tracked, and patterns in support needs can be spotted.
• Communicate across departments to unblock reps: contact the relevant teams, state the requirement and its urgency, follow up to resolution and keep the rep informed.
• Onboard and configure all new hires on the tech stack (access, licences, setup, readiness), hitting agreed deadlines, and maintain the onboarding readiness tracker and tech stack evaluation checklist.
• Maintain rep-facing documentation in Confluence: FAQs, process guides, tool documentation and training materials. Update them as processes and tools change.
• Deliver training sessions and ask-me-anything (AMA) sessions to reps, including for new tool launches and go-lives, and keep the content current.
• Share a daily handover of open and closed items, blockers and risks, on time, every working day.
• Work independently during your shift, including when managers and senior Sales Ops leads are offline. Resolve rep questions without escalating wherever you can. Escalate urgent issues straight away through the agreed escalation route, meaning anything that stops a rep closing, signing or selling, such as a deal closing at quarter-end or a quote blocking a signature. Log everything else in the daily handover for the team’s next working hours.

Quote, contract and billing support

• Handle DocuSign and billing system requests before billing is set up, so that closed deals are not delayed.
• Run closed account checks and make corrections so deal and account records are accurate before th