Product Manager (Technical) - Identity & Access Management

WHO YOU ARE:

As Product Manager for Customer Identity & Access Management (CIAM), you will help shape and deliver how carriers, distributors, partners, and policyholders securely access Zinnia’s platform. Working alongside senior product leadership, you will own the backlog and delivery for parts of the identity product area — authentication, authorization, and the user lifecycle — balancing security and compliance with a smooth user experience. You will partner day to day with Engineering and Security to turn requirements into shipped features.

WHAT YOU’LL DO:

• Own the product backlog and contribute to the CIAM roadmap across consumer (policyholder), partner (distributor/agent), and workforce identity.
• Write clear requirements and user stories for identity capabilities - authentication (SSO, MFA, passwordless), authorization (RBAC/ABAC, delegated access), and the user lifecycle (registration, provisioning/SCIM, recovery, deprovisioning).
• Work with Engineering and Architecture on identity protocol decisions and implementation (OAuth 2.0, OpenID Connect, SAML, SCIM).
• Contribute to build-vs-buy and platform evaluations for identity providers, and help maintain the integration approach across Zinnia products.
• Balance security, privacy, and usability — helping reduce friction while protecting against account takeover, credential stuffing, and abuse.
• Partner with Security, Risk, and Compliance to ensure identity features meet regulatory and industry obligations applicable to the insurance industry.
• Track feature performance and success metrics (e.g., authentication success and abandonment, MFA adoption) and use them to prioritize improvements.
• Collaborate closely across Product, Engineering, and Security as a day-to-day point of contact for identity requirements.
• Support release planning and ensure enhancements respond to carrier, distributor, and end-user needs.

WHAT YOU’LL NEED:

• 5+ years in Product Management, with exposure to identity and access management or customer identity (CIAM).
• Bachelor’s / Master’s or equivalent degree in technology or a related field.
• Working knowledge of modern identity standards and protocols: OAuth 2.0, OpenID Connect, SAML, SCIM, and session/token concepts.
• Familiarity with CIAM/IAM platforms and identity providers (e.g., Okta/Auth0, Ping, Microsoft Entra / Azure AD B2C, or equivalent).
• Understanding of authentication and authorization models (SSO, MFA, passwordless, RBAC/ABAC) and common account-security threats.
• Awareness of security, privacy, and regulatory/compliance requirements in a regulated industry.
• Hands-on understanding of API integration, SQL, and data analysis.
• Solid understanding of the SDLC, technology system interfaces, and data integration.
• Ability to collaborate effectively across Product, Engineering, and Security in a global, cross-functional setting.
• Experience with Agile delivery methodologies (Scrum/Kanban) and related tooling.
• Strong communication, problem-solving, and analytical skills; comfortable managing moderately complex problems with guidance from senior product leaders