Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
About the Role:
We’re hiring an AI-first Operations Team Lead; an operations leader who uses AI to build better workflows, not just talk about its potential.
As a Provider Data Operations Team Lead, you will lead and coach a team while owning productivity, quality, and SLA performance. You will bring clarity to ambiguous problems, remove workflow bottlenecks, and ensure the team executes consistently against operational goals.
You will also use AI hands-on in your daily work. You’ll identify repetitive or error-prone tasks, test AI-enabled approaches, balance speed with accuracy and human review, and turn successful experiments into repeatable workflows the broader team can adopt safely and effectively.
A Day in the Life of a Provider Data Operations Team Lead:
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