Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
What you’ll do (Role Expectations)
- Own the full customer engagement lifecycle, including discovery, assessment, solution design, deployment, optimization, and knowledge transfer
- Assess customer security and network environments to identify gaps, recommend improvements, and implement best-practice solutions
- Support customers in strengthening security operations capabilities, including visibility, access control, threat prevention, incident response readiness, and policy enforcement
- Work with customer stakeholders to plan and execute migrations, integrations, and operational improvements
- Partner with internal teams, sales, and cross-functional stakeholders to deliver successful services engagements and drive customer outcomes
- You thrive in ambiguity and see dynamic environments as an opportunity to build something meaningful, comfortably building the path as you walk it.
- You act like an owner with a strong bias for action, operating with integrity and seamlessly balancing high-level strategy with hands-on execution.
- You are a high-trust collaborator who embraces a challenge culture with transparent feedback, fostering candor, respect, and team success.
- You are customer-obsessed, building deep empathy to anchor decisions in solving real-world problems and championing customer success from start to finish.
- You are resilient and adaptable, maintaining composure in high-pressure situations and viewing change and setbacks as temporary opportunities to grow.
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 5–8+ years of experience in customer-facing technical roles
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