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Senior Benefits Specialist

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Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role 
 
We are looking for a Senior Benefits Operations Specialist to join our team. This a remote role based in Ireland, reporting to the Senior Manager, People Operations EMEA in the People & Culture department. As a Benefits Operations Specialist, you will be a subject matter expert in the day-to-day execution and administration of Zscaler’s EMEA benefit programs. You will serve as the backbone of the benefits function, ensuring that the employee life-cycle from onboarding to off-boarding is handled with precision, empathy, and compliance, focusing on high-touch administration of complex leave cases and the seamless delivery of our benefits concierge service. 

What you’ll do (Role Expectations)

  • Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge

  • Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers

  • Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options

  • Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing

Who You Are (Success Profile)