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Senior Business Systems Analyst

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About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Senior Business System Analyst to join our team. This is a Hybrid role based in Bangalore or Hyderabad or Pune or Mohali, reporting to the Director, CRM & PRM Applications in the IT Business Apps department. You will drive the technical evolution of our CRM systems by capturing business requirements for SFDC Sales Cloud and Experience Cloud implementations. You’ll partner with leaders to define system goals, prioritize project scoping, and translate complex business needs into functional designs for our engineering teams.

What you’ll do (Role Expectations)

Who You Are (Success Profile)