About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
About the Role
Zscaler is looking for a Senior LMS Administrator to join our Training Operations team. In this role, you will be the engine behind our learning management ecosystems, directly managing and optimizing both Skilljar and Cornerstone.
This isn’t just a maintenance role—you will actively own user access, course creation, content management, and complex system integrations, with a heavy emphasis on leveraging your deep Cornerstone implementation experience to build curriculums and events aligned with our rapid business growth.
Beyond core administration, you will serve as a technical anchor for our users—troubleshooting issues within team SLAs, building out robust operations documentation, and handling customer tickets. If you are ready to drive certification growth, streamline processes for new academies, and scale a world-class training platform, we want to talk to you.
What You’ll Do (Role Expectations)
- LMS Administration: Responsible for the comprehensive administration of the LMS, including managing user access, generating compliance reports, and supporting digital learning initiatives.
- Systems Administration: Oversees the health, security, and configuration of the company's internal servers and technical systems.
- Handle Customer Tickets: Manages the customer support queue by diagnosing technical issues, providing timely solutions, and escalating complex tickets as needed.
- Stakeholder Management: Acts as a primary liaison between technical teams and business stakeholders to ensure project requirements are clearly communicated and executed.
- Developing and Maintaining Operations Processes: Continuously evaluates operational workflows to develop, document, and maintain efficient, scalable processes.
Who You Are (Success Profile)
- You are customer-obsessed: You build deep empathy for both internal and external customers. You anchor your decisions in solving their real-world problems and champion their learning success from start to finish.
- You act like an owner: Your passion for the mission fuels your bias for action. You navigate s…
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