Senior Program Manager, Partner Services Success Americas
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
The Role
We are looking for a Senior Program Manager, Partner Services Success Americas to join our Channel and Alliances team. In this role, you will help scale our partner-led services motion by driving regional execution, improving opportunity progression, and strengthening partner readiness. You will serve as the critical execution and feedback loop between the field and global programs, building repeatable playbooks that make partner-delivered services easier to activate, inspect, and scale.
Working across Partner Programs, Channel, Sales, Services, and Enablement, you will ensure partner-led services opportunities move with clear ownership, disciplined follow-through, and consistent operating standards.
Core Responsibilities
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Partner Services Execution & Opportunity Progression: Drive theater-level execution of partner-led services motions. You will inspect active opportunities, identify stalled deals, surface execution gaps, and ensure clear next steps and ownership across all stakeholders.
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Regional Operating Rhythm & Governance: Establish and run regional inspection cadences, opportunity review rhythms, and escalation paths to improve visibility, accountability, and acceleration across partner-led services activity.
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Partner Readiness & Services Activation: Support strategic partners in maturing their services motions by identifying readiness gaps, tracking progress, and coordinating briefings to move partners from initial interest to repeatable execution.
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Playbook Development & Scalable Assets: Build practical, field-facing playbooks, templates, and inspection guides that translate regi
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