Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : DevOps, Microsoft Azure IaaS, Google Cloud Platform Administration, Microsoft Azure PaaS

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires dynamic problem-solving to ensure smooth operation and minimal disruption. The professional collaborates with different teams to identify root causes and implement effective solutions, maintaining system reliability and performance throughout the day.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system stability.
• Mentor junior team members to enhance their technical capabilities and problem-solving skills.
• Continuously evaluate and improve support processes to increase efficiency and effectiveness.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in DevOps, Microsoft Azure PaaS, Microsoft Azure IaaS, Google Cloud Platform Administration.
• Strong knowledge of continuous integration and continuous deployment pipelines.
• Experience with infrastructure as code and automation tools.
• Ability to monitor and troubleshoot cloud-based applications and services.
• Familiarity with containerization and orchestration technologies.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in DevOps.
• This position is based at our BDC7A - SEZ office.
• A 15 years full time education is required.