Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow IT Operations Management (ITOM)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

AI POWERED TECH TALENT.

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical problems, ensuring that systems operate smoothly and efficiently. You will engage in proactive monitoring and maintenance of applications, contributing to the overall reliability and performance of business operations. Your role will also include documenting findings and solutions, which will help in enhancing the knowledge base for future reference. You will be instrumental in ensuring that the applications meet the needs of the users and the organization as a whole.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of application support processes to enhance efficiency.
• Provide training and support to junior team members to foster a collaborative environment.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Operations Management.
• Strong understanding of incident management and problem resolution processes.
• Experience with application monitoring tools and techniques.
• Ability to analyze system performance and implement improvements.
• Familiarity with scripting languages to automate routine tasks.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow IT Operations Management.
• This position is based at our Pune office.
• A 15 years full time education is required.