Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Infrastructure As Code (IaC)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system components to maintain service reliability and support business continuity through timely resolution of technical challenges.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Document findings and solutions to support knowledge sharing within the team.
• Assist in the development and implementation of process improvements to reduce incident recurrence.
• Support junior team members by sharing expertise and providing guidance when needed.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Infrastructure As Code (IaC).
• Experience with configuration management and automation tools related to Infrastructure As Code.
• Strong understanding of cloud infrastructure and deployment processes.
• Ability to troubleshoot and resolve infrastructure-related issues efficiently.
• Familiarity with scripting languages to support automation and infrastructure management.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Infrastructure As Code (IaC).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.