Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system components, and ensuring smooth operation by promptly addressing and resolving technical challenges. The position demands continuous engagement with multiple system elements to maintain business continuity and support operational efficiency.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues.
• Document and communicate findings and solutions clearly to stakeholders.
• Assist in the continuous improvement of support processes and tools.
• Provide guidance and support to junior team members to foster skill development.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
• Strong knowledge of incident, problem, and change management processes within ITSM frameworks.
• Experience in troubleshooting and resolving issues related to IT service management platforms.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with configuration and customization of ITSM tools to meet business requirements.
• Excellent communication skills to effectively interact with technical and non-technical stakeholders.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow IT Service Management (ITSM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.