Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Infrastructure Service Management

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective, diligently investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring continuous service availability. The position demands collaboration with different teams to maintain system integrity and support business operations effectively, while adapting to evolving challenges in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to streamline support processes and improve system reliability.
• Mentor junior team members to enhance their technical and problem-solving skills.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Infrastructure Service Management.
• Strong knowledge of incident management and problem resolution methodologies.
• Experience with monitoring tools and performance analysis techniques.
• Ability to coordinate cross-functional teams to address complex technical issues.
• Familiarity with service level agreements and operational best practices.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in Infrastructure Service Management.
• This position is based at our PDC3C - SEZ office.
• A 15 years full time education is required.