Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Vmware Virtualization Administration

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents /requests.

Must have Skills : Citrix XenApp, Desktop Virtualization Administration

Good to Have Skills : Microsoft Windows Job Requirements :

Key Responsibilities : Citrix XenApp 6.5 and 7.x, Citrix Xendesktop 5, 7.x, AppSense, Windows Server 2008 and 2012, PVS

5-8 Years of experience in Citrix Administration with both XenApp and XenDektop with multiple sites and farms.

Strong knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and Xendesktop. Have performed Citrix upgrade and farm migration from planning through implementation.

Strong understanding of Load Manager, Resource manager and installation manager.

Publishing applications in Citrix and application virtualization using AppSense and/or Microsoft App-V

Printers Management in Citrix

Citrix Patch Management and policies configuration

Good troubleshooting skills in Citrix printers, profiles, resource manager s thresholds, installation manager, Citrix Farm Configuration

Experience on managing Citrix farm on VmWare will be added advantage.

Professional Attributes : Fluent in English, in both oral and written communication Individual must demonstrate a high level of business acumen Ability to get along well with diverse personalities Able to work in 247 shifts

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
• Lead efforts to document and update technical knowledge resources to support ongoing operational excellence.
• Support junior team members by providing guidance and sharing expertise to foster professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Vmware Virtualization Administration.
• Strong understanding of virtualization technologies and infrastructure management.
• Experience in incident and problem management within complex IT environments.
• Ability to create and implement Requests for Change while minimizing operational impact.
• Skilled in collaborating with cross-functional teams and external vendors to resolve technical issues.
• Competence in maintaining and updating technical documentation to support troubleshooting and knowledge sharing.
  
  

Educational Qualification : Any Graduate Additional Information : Fluent in English, in both oral and written communication Individual must demonstrate a high level of business acumen Ability to get along well with diverse personalities Able to work in 247 shifts

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and reliability. Additionally, the position requires updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues that impact business continuity.