Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Oracle Database Administration (DBA)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures to maintain service reliability and quality, ensuring smooth functioning of various technology platforms. Collaboration with different teams and adherence to defined processes are key aspects of daily activities, contributing to a stable and well-supported IT environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of technical issues and minimize downtime.
• Monitor system performance and proactively identify potential risks to infrastructure stability.
• Support junior team members by providing guidance and sharing knowledge to enhance team capabilities.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Oracle Database Administration (DBA).
• Experience in managing database performance, backup and recovery, and security configurations.
• Strong understanding of database architecture, installation, and patching processes.
• Ability to troubleshoot and resolve complex database issues in a timely manner.
• Familiarity with database monitoring tools and automation scripts to optimize operations.
  
  

Additional Information:

• The candidate should have minimum 8 years of experience in Oracle Database Administration (DBA).
• This position is based at our BDC7A - SEZ location.
• A 15 years full time education is required.